COMB APP 2-MINUTE TIPS AND TRICKS

 
 

FREQUENTLY ASKED QUESTIONS

+ Will this app run on any iPhone?

Comb’s scanner will only work on an iPhone X or newer.

+ How accurate is the scanner?

Comb’s internal testing shows the scanner is accurate up to 1.5 mm.

+ What version of the iPhone should I purchase?

The app will run equally well on all the iPhone X or new phones. But, you may have some personal preferences such as the larger screen on the iPhone Max.

+ Is the scanner easy to use?

Yes, the scanner is easy to use, but most people require about 7 tries to get acquainted with the best techniques. After a short amount of practice, you will be an expert.

+ Can I scan cranial?

No, cranial is not available yet, but we are working towards adding this feature.

+ Can the limb/body part move during capture?

If the body part has excessive movement relative to another captured shape within the scan, the scan may produce a double image.

+ What file types does the scanner save after it captures the shape?

The scanners let’s you save files as an .stl or .obj

+ Does the app provide measurements or modification capability?

This saves and captures the shape. You will need to import your scan to other software to read measurements or work with the shape

+ Why do I have to use the iPhone’s front-camera?

The Comb App utilizes the iPhone’s TrueDepth Sensor that is embedded in the front of the iPhone. Not only does this allow the app to capture accurate 3D models with color, but over time, simplifies the scanning experience.

STILL NEED HELP?

 

At this time our one:one support team is dedicated to the needs of our trial and paid users. Your request is still important to us, so please submit the contact us form below and a member of our team with be with you promptly.